Weight loss help centre

Frequently asked questions

Got more questions?

Still can't find what you're looking for? Contact Phlo's Patient Care team. Opening hours are weekdays 9am – 6pm and weekends 9am – 4pm (excluding bank holidays). Contact us

How it works

Get started in 3 easy steps

Life’s journey is full of twists and turns, and we believe in making it as smooth as possible. Holland & Barrett Weight Loss Service puts you in control.

Quick & easy online questionnaire

To assess your suitability and kick-start your journey, complete our questionnaire which takes approx 3 mins.

Clinical review

Phlo's prescribing pharmacists review and individually assess your treatment suitability using their extensive knowledge and clinical experience.

We deliver

Once approved and dispensed, we’ll securely deliver your treatment using our free Royal Mail Tracked 24 option.

Check in with weight loss experts

Start free consultation

Smiling woman sitting at a wooden table with green tropical leaves overhead and a weight tracking app showing current weight 108.5kg and recent check-ins.